Delivery Information

Flower deliveries

Same day delivery is available throughout Australia on orders placed before 12pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Saturday same day delivery is available throughout Australia on orders placed before 10.00am in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note: Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Please note: We do not accept delivery requests for Sunday since we cannot guarantee their delivery.

Basket deliveries

All gift baskets are available for next business day delivery to Sydney, Brisbane, Melbourne, Adelaide and major metropolitan cities. Orders must be placed by 12pm for next business day delivery.

Deliveries to Perth, Darwin and Hobart can sometimes take an extra day. Deliveries to regional Queensland may take 1-2 business days. Deliveries to Canberra and regional New South Wales may take 2 business days.

Orders received over the weekend will be dispatched the following Monday.

Deliveries are made Monday to Friday. Deliveries are NOT made on weekends or public holidays.

Preferred Delivery Time

For most orders you are able to request a morning or afternoon delivery during normal business hours. Please indicate your preference for either AM or PM or ASAP in the "Other Information" filed when placing your order.

Please note: While we offer customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. We use a network of local florists around Australia to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame (for example, courier delivery times).

Funerals and other time specific events

If the flowers are for a timed event (for example, a funeral), the florists will do their best to assist. However, we strongly recommend that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the "Other Information" section during checkout.

Note that if the alternative delivery address is in a different area (and therefore requiring the services of a different florist), we may not be able to assist with the redirection of your order. Extra charges relating to wastage and/or redelivery may apply.

Problems with delivery

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery, or incorrect recipient contact details supplied.

We will always do our utmost to assist all customers with any concerns or complaints that they may have.

Depending on the circumstances of the delivery issue, extra delivery and wastage charges may apply. Please see extra delivery charges for more information.

We use the Petals Network for delivery which is comprised of florists and relay organisations around Australia. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by Petals for its network of florists and floral relay organisations.

Please refer to our Terms and Conditions and Substitution Policy for further information.

Deliveries to remote or difficult delivery areas may not be same-day guaranteed.

Same day delivery is not guaranteed. Content and colour of flowers may vary according to season and local availability.

Recipient not available when delivery occurs

If the person you're sending flowers or a gift to isn't there when the gift is delivered, the florist/courier will either leave a calling card to explain that they tried to deliver the gift, or will try and get in touch with your recipient via telephone (if the number has been supplied). Our florists/couriers will only leave the gift on the doorstep / at reception (wherever the delivery was to) if it is judged safe to do so by the florist/courier.

If the person you've sent a gift basket to isn't there when the gift is delivered, the courier will leave their own calling card to advise of the attempted delivery. It's then the responsibility of the recipient of your gift to contact the courier (whose contact details will be supplied on the calling card) to arrange another delivery time.

Charges in addition to standard delivery and handling fees may apply to some orders.

If an order has to be re-delivered due to (for example) recipient not at delivery address or wrong delivery details, an additional charge of $8.80 AUD (or equivalent) will be incurred.

Deliveries to remote or difficult delivery areas may also incur additional charges.

Please note that in the event of additional charges applying, we will contact the purchasing customer to notify them of any changes to their purchase price.