Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Time for Flowers’s relationship with you in relation to this website.

The term ‘Time for Flowers’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7/150 Cantebury Road, Bankstown, NSW 2200. Our ABN is 97 628 351 470. The term ‘you’ refers to the user or viewer of our website.

By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Time for Flowers may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide and be bound by these Terms and Conditions, as amended.

Delivery Information

Flowers

Same Day Delivery

Same delivery is available throughout Australia on orders placed before 12:00pm in the recipient's time zone, Mon- Fri and 10am Saturday. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

Please note some rural and restricted delivery areas do not have same day delivery.

Weekend Delivery

Saturday Same day delivery of flowers by a Florist can be arranged throughout most of Australia if the order is received before 10am in the recipient's time zone - Rural, restricted and remote deliveries may not have Saturday deliveries.

Sunday delivery for flowers is not available.

As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day - without notice to the customer. A list of public holidays can be found here http://www.bank-holidays.com/index.htm.

Gifts

Same Day Delivery

Gift products are not available for same day delivery.

Weekend Delivery

Gift products cannot be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.

Please note: Deliveries to distant-to-the-gift supplier, remote or difficult delivery areas may take longer.

Privacy Policy

Please review our full privacy policy .

Credit Card Security

Credit card transactions processed on this web site are protected by SSL encryption. This prevents your credit card information being read in transit between you and our servers. We use the eWay Merchant gateway and PayPal for processing credit card transactions. Both of these organisations are PCI DSS (Payment Card Industry Data Security Standards) compliant.

When processing credit card transactions with eWay we will send your credit card details for authorisation and record the result of the transaction (success or failure). We do not store your credit card number on our servers.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

Time for Flowers and its suppliers reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types, items and containers.

Petals network florists (our delivery partner) are bound by the following rules for product substitution:

Petals Network Pty Ltd and its Members reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines Petals Network's Policy for Order Substitutions as a guideline for florist Members.

When a florist Member receives a flower order from Petals Network, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Petals Network Selection Guide.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Except where the selling florist has indicated that there be no substitution, Petals members will always give priority in decreasing order of importance to:

1. delivery time of the order, followed by
2. colour preferences, followed by
3. the overall style of the arrangement, followed by
4. specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (eg rose bouquet), the flower variety will take precedence over colour.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Recipient "Not at Home"

Time for Flowers and its suppliers are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.

If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Time for Flowers and its suppliers will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier's premise.

Fees and Charges

Time for Flowers includes all fees and charges in the value shown on our websites**. You will pay no more than what you see on the product/catalogue pages - excluding extra delivery locations or extra delivery fees, or wastage fees.

**Some rural or remote locations may require extra payment for flowers or delivery, due to the high cost of flowers in those locations ie Alice Springs, Broken Hill etc.

These fees include a delivery fee (of which 100% goes to the supplier for delivery of the order), a service or handling fee and also a Credit Card fee that recovers the cost of operating a credit card service; part of which includes fees charged by the credit card clearing company. Present fees are 2.5% for orders placed on the Australian websites.

Non-Deliveries

Time for Flowers and its suppliers will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

• Recipient refuses to accept delivery of the gift
• Address provided is incorrect
• Occupants are not at the location and do not respond to the "not at home" card left by our courier

If one of these instances occurs, we may judge that the delivery has been made

Cancellations

Time for Flowers cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered. If the cancellation request is made before make up, then Time for Flowers may be able to cancel the order. However, we cannot guarantee that the order can be cancelled.

Refunds

It is not normally policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact us via our Contact Us page so we can determine the best solution to the problem.

We can provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Time for Flowers and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders cannot be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

We do not guarantee delivery to the following timed events:

• Funerals
• Wedding Receptions
• Parties
• Functions

We do not guarantee delivery to the following place

• Hospitals (especially Intensive Care Units)
• Ships
• Jails
• Secure Buildings
• Hotels

Note that if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Time for Flowers may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

Timed Deliveries

Time for Flowers and its suppliers cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.

Flowers

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Time for Flowers suppliers uses a network of local florists around Australia to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Time for Flowers may not be able to assist with the redirection.

Gift Basket Delivery

Time for Flowers and its suppliers cannot guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time.

Personal Information

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Time for Flowers. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?

Petals will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Time for Flowers about a recipient when a customer places an order directly with Time for Flowers via the Internet or by phone.

How will the personal information be used?

Personal information collected about the recipient by Time for Flowers will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.

The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service (Petals) which in turn uses a network of florists and 3rd party courier services in Australia or overseas. Please note that this site contains links to other sites.

Quality Assurance

Time for Flowers suppliers (Petals) are comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by Petals for its network of suppliers.

Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.

Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.

Newsletter signup

Time for Flowers will automatically enrol a first time buyer in the Time for Flowers mailing list. The purpose of the newsletter is to extend special offers to pervious customers. As a consequence, you may receive occasional email newsletters and special offers. These will always contain a simple device for requesting that we stop sending you such information, a request that we will honour.

Extra Delivery Charges

Unfortunately some locations may require an extra delivery charge. If you would like to check for any location please Contact Us.

General terms

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).